"Feastingonroadkill, the biggest prick I've tumbled across" - Mabel Moments
"While Karp played the tech man about town, Tumblr faced problems. In June 2010, the site went down for nearly a whole weekend. One user, William Tildesly, emailed Tumblr to complain. Karp replied, cc’ing his whole team: “we have no interest in customers that will go out of their way to discourage our entire team… Please go away."
Wired Interview With The Boy Karp.
That Tumblr customer care experience encapsulated.
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